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About this role
Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.
This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.
Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.
Key Responsibilities
- Handle customer inquiries via chat, phone, and email
- Support customers with account questions, product or service issues, technical situations, and general inquiries
- Document customer cases accurately and thoroughly
- Identify patterns, recurring issues, and potential risks
- Share market feedback and customer insights with management
- Collaborate closely with internal teams to improve systems and processes
- Maintain professionalism and problem-solving skills in a fast-paced environment
Requirements
- Fluent German (spoken and written)
- Good English skills
- Minimum 1 year of customer support experience
- Interest or knowledge of the gaming/digital entertainment industry
- Comfortable working shifts, including weekdays and weekends
- Calm under pressure with strong communication skills
- Team-oriented and able to work in an international environment
- Responsible, proactive, and solution-focused mindset
Benefits
Career Growth
This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as:
- Specialist or senior support roles
- Operations
- Compliance & risk
- Commercial or product-related roles
- Team leadership and management
You’ll gain valuable international work experience and transferable skills in a high-growth industry.
Benefits
- Competitive salary
- Comprehensive benefits package
- International company environment
- Supportive, team-oriented culture
- Real responsibility from day one
- Multiple career paths and internal mobility
If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.