Role signals
Customer supportFinance
About this role
On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.
Key Responsibilities
- Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
- Provide accurate information and solutions regarding accounts, payments and related services
- Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
- Accurately update customer data in the system while handling confidential information responsibly
- Multitask across systems and adapt to new tools and technologies as needed
- Handle customer complaints with empathy and escalate cases when appropriate
- Contribute to continuous improvement by identifying common issues and suggesting process enhancements
Requirements
- Native-level or fluent Dutch, with strong English communication skills
- Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
- Strong written communication skills with proper grammar and attention to detail
- Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
- Customer-focused mindset with empathy, patience and professionalism
- Previous experience in customer service, a call center, or the financial sector is highly desirable
- Availability to work flexible shifts
Benefits
- 1,500 euros gross per month & 14 salaries per year.
- Monthly performance bonus.
- Private health insurance
- Relocation support for candidates moving to Greece.
- Work remotely all over Greece.
- Ongoing training and development opportunities.
- A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.