Service Manager

About this role

⚙️ Service Manager

📍 Location: Vision Ford Lincoln – Wahpeton, ND

🕒 Employment Type: Full-Time

💰 Compensation: Base + Commission

🔧 Job Description:

Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager who’s ready to take charge, lead by example, and help drive our service department to the next level. 🏁

We’re a fast-growing dealership built on high standards, real teamwork, and big growth opportunities. If you’ve got the drive, we’ve got the career path.

✅ What You’ll Do:

🔹 Lead, train, and support a high-performing team of service advisors and technicians

🔹 Manage daily service operations to ensure productivity, profitability, and customer satisfaction

🔹 Maintain CSI standards and ensure timely, quality repairs

🔹 Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency

🔹 Forecast staffing needs and service volume to support store growth

🔹 Champion a winning service culture focused on excellence, speed, and transparency

Requirements

• 📌 What You’ll Need:
• 🧍‍♂️3+ years experience in fixed ops or service management (automotive preferred)

- 💬 Strong leadership, coaching, and conflict-resolution skills

• 🚦 Ability to handle a fast-paced environment with ease
• 🔍 Strong understanding of vehicle systems and repairs
• 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
• 🎓 Working knowledge of RO metrics, profitability, and technician productivity
• 🚘 Valid driver’s license & clean driving record
• 🔧 Ability to manage workflow, customer concerns, and vendor relationships
• 🔧 A results-driven mindset with a passion for people and process improvement

Benefits

🎁

What We Offer

• 💵 Competitive Pay Commission, monthly and quarterly performance bonuses
• 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
• 🛡️ 401(k) with Company Match
• 🎓 Paid Training & Certification
• 🏖️ Paid Time Off + Holidays
• 💸 Employee discounts on vehicles, service, and parts
• 🤝 Positive Team Culture with real career growth