Contact Center Specialist

About this role

Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Client Service Coordinator to join our team. This position is for Saudi Nationals Only.

The successful candidate will be responsible for handling customer inquiries received through t elephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.

Working Hours: 4 hours per day, 6 days per week (split shifts)

Work Model: Hybrid (office and remote)

He/she will be responsible of the following:

• Receive and manage customer inquiries across all communication channels.
• Log all customer inquiries and prospects into the ICABS system.
• Allocate prospects to the assigned Sales Consultant in each branch.
• Notify the assigned consultant immediately via email and WhatsApp.
• Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
• Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
• Maintain accurate records and ensure excellent customer service at all times.

Requirements

• Saudi National only.
• Fluent in Arabic and English (spoken and written).
• Strong communication and customer service skills.
• Good computer skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.