Role signals
Customer support
About this role
Hybrid setup: 3x Onsite
Location: MOA, Pasay
Schedule: Shifting schedule / Night shift (No fixed weekends off)
Requirements
- College Graduate
- With Active PHRN or USRN license
- At least 2 years experience as a Process Trainer
- Job
Responsibilities
- Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
- Strong communication and presentation skills, with the ability to engage and motivate trainees
- Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
- Proficiency in using training and learning management systems, as well as other relevant software and technologies
- A strong understanding of call center operations, customer service best practices, and industry regulations