Role signals

Customer support

About this role

This position plays an important role in keeping cases moving smoothly through the laboratory. The Case Coordinator will work closely with dental offices, doctors, technicians, and the PEAK team to ensure cases have the necessary information needed to be completed accurately and on time.

Responsibilities

Receive and process incoming dental cases and paperwork.
Review cases for necessary information and communicate with dental offices when additional information is needed.
Answer incoming phone calls and assist dental offices with questions regarding their cases.
Communicate directly with doctors, dental assistants, and office staff regarding case details, timelines, instructions, and concerns.
Work closely with technicians to provide additional information or clarification on cases.
Help track cases throughout the laboratory process and follow up when needed.
Assist with incoming and outgoing shipping, including preparing packages, shipping labels, and coordinating deliveries.
Receive and organize incoming shipments and cases.
Help maintain accurate case records and ensure cases are routed to the appropriate department or technician.
Communicate case updates and concerns to the appropriate members of the PEAK team.
Provide friendly, professional customer service to our dental offices.
Assist with general front-office and laboratory administrative duties as needed.

Requirements

Excellent communication and customer service skills.
Strong attention to detail and organization.
Comfortable answering phones and communicating with dental offices.
Able to prioritize and manage multiple cases and requests simultaneously.
Comfortable working as part of a team in a fast-paced environment.
Professional, friendly, and dependable.
Willingness to learn dental terminology and laboratory procedures.
Previous dental office, dental laboratory, customer service, or administrative experience is prefered.

Benefits

Private Health Insurance
Paid Time Off
Training & Development