SVP / VP, People Strategy, Performance & AI - Chief of Staff to the Chief People

About this role

Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C—the single largest funding round in Southeast Asia over the past four years—we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings.

To build world-class products, we assemble world-class talent. Supported by our fully hybrid work arrangement, our team spans Eastern Europe, the Middle East, India, and Southeast Asia, allowing you to work with brilliant engineers and builders from around the globe from wherever you are.

Role Overview

We are looking for a visionary, highly quantitative SVP / VP, People Strategy, Performance& AI who will dual-hat as Chief of Staff to the Chief People Officer (CPO).

You will own the end-to-end employee lifecycle, from workforce plan to performance toexit, for our people and, increasingly, for the AI agents that work alongside them. Thatmeans owning Ajaib's global organizational design, organizational development, strategicworkforce planning and performance management across multi-country engineering,product and business hubs.

You will also be the primary architect for modernizing the People function, leading allautomation, AI integration, systems and workflow transformation to build a highlyefficient People organization. As Chief of Staff to the CPO, you will establish operationalrigor, track KPIs and measure performance across every sub-function under the CPO:Talent Acquisition, HR Business Partners, Rewards, Learning and People Operations.

• Org design and global workforce planning
• Global organizational architecture: Partner with the CPO and C-suite to design,calibrate and optimize scalable organizational structures, reporting lines and spans ofcontrol across all product verticals and regional entities.
• Strategic workforce planning: Build dynamic, long-range headcount and financialmodels that align manpower with revenue targets, multi-product roadmaps andinternational expansion, including where AI agents can do part of the work.
• Organizational effectiveness: Continuously analyze organizational health,bottlenecks, team velocity and headcount ROI, and recommend lean, high-outputstructures.
• Performance strategy and management
• Performance system design: Own how performance is set, measured and rewardedacross Ajaib: goal-setting, the twice-yearly review cycle, calibration, promotions, andperformance and development plans.
• Link to rewards and the workforce plan: Partner with Finance and Rewards so thatratings, pay, bonus and promotion decisions follow consistent rules within budget, andfeed performance data back into workforce planning.
• Humans and AI agents: Define how we measure output and quality when work isshared between people and AI agents.
• Manager capability: Partner with the VP Learning & Culture so managers can set cleargoals, give honest feedback and handle underperformance well.
• AI integration and systems transformation
• AI and automation roadmap: Lead the evaluation, adoption and deployment of AI tools,agents and predictive analytics across the employee lifecycle: sourcing, onboarding,performance, engagement and internal workflows.
• HR systems and workflow redesign: Lead implementation of system transformations(ATS, HRIS, compensation platforms and internal portals), simplifying workflows andremoving manual work.
• Data-driven operations: Build single-source-of-truth People dashboards andautomated reporting for real-time visibility of workforce and performance metrics.
• Chief of Staff to the CPO and People team performance
• CPO operating cadence: Be the CPO's strategic thought partner and right hand,managing executive communications, C-suite reporting, board materials andleadership team operating rhythms.
• People team KPIs: Set metrics, service levels and targets across every People sub-function (Talent Acquisition, HR Business Partners, Learning, People Operations,Rewards) to measure output, speed and business impact.
• Strategic project management: Drive critical, high-urgency cross-functional projectsacross the People organization, with clear accountability and on-time delivery

Requirements

• Experience: 12–15+ years, combining top-tier management consulting or strategy (McKinsey, BCG or Bain preferred) with ideally 3+ years in-house leading org design, workforce planning or performance management at a high-growth technology company.
• Context: Prior experience in a fast-paced, high-growth startup, unicorn or global fintech is strongly preferred.
• Org design and planning expertise: Deep expertise in organizational development, headcount modeling, job architecture, and cross-border workforce planning.
• Performance management at scale: Has designed or run performance and calibration cycles for 1,000+ employees, including pay and promotion decisions.
• AI and tech literacy: A proven track record of leading AI tool adoption, HRIS or ATS transformations, workflow automation, and process redesign.
• Chief of Staff or PMO experience: Has acted as a Chief of Staff or strategic PMO lead,with a strong record of setting KPIs, scorecards and operating discipline for large teams.
• Analytical and commercial rigor: Exceptionally strong quantitative, financial, and modeling skills; able to turn complex data into concise executive presentations.
• Executive presence: Strong communication and influencing skills to build alignment across the C-suite.
• What success looks like
• A lean, highly effective global organization aligned with revenue goals, designed forpeople and AI agents working together.
• A performance system that managers trust, that differentiates fairly, and that linksclearly to pay, promotion and the workforce plan.
• AI-driven People workflows that significantly reduce administrative cycle times acrossthe employee lifecycle.
• Clear, measurable KPI scorecards and high operating efficiency across every teamunder the CPO.
• Excellent execution of global workforce transformation projects.

Benefits

• Performance Bonus
• Get rewarded for the impact you make
• Private Insurance
• Comprehensive health coverage for you
• Paid Time Off
• Take the time you need to recharge and come back stronger
• Learning & Development
• Company-sponsored training, courses, and professional certifications
• Hybrid Work Arrangement
• Enjoy the flexibility of working both remotely and from the office
• Career Growth
• Work closely with experienced leaders and take on meaningful ownership as we scale
• Employee Perks
• Enjoy exclusive discounts, partnerships, and lifestyle perks
• Collaborative & High-Ownership Culture
• Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users.