About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and

responsibilities

Process Initial or Pre-Authorization via Phone or via Email
Respond to provider requests
Communicate to insurance providers for authorization determination

- Process verification of members benefits

Review Members clinical records
Manage healthcare cases

Requirements

At least 6 months BPO experience in a US Healthcare Campaign
Knowledge with Pre-Authorization

- Good verbal written and English skills

Willing to work onsite in Buendia, Makati
Amenable working night shift

Benefits

What can we offer you?

- Competitive salary and benefits

Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us

- We encourage you to follow your passions and learn new skills

Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives