Technical skills

Technical writing

Role signals

Motion designCustomer support

Your Responsibilities

Digital Media
· To ensure client’s orders and material are processed ready for ingest, and communicate
any problems/issues with the client effectively and in a timely manner. To assist clients
with all aspects of their order or any queries they may have.
· ingesting material, to the highest quality, into the system ensuring high
productivity at all times with a constant flow of ingestion.
· FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;
various post-production techniques
· to ensure client’s orders and material are processed ready for ingest
· to constructively and proactively liaise within the team to ensure material is ingested
and work is completed within SLA
· to communicate any problems/issues effectively and in a timely manner
· Fixing and Creating broadcast compliant files for delivery using post production tools
· to constructively and proactively liaise within the Production team to ensure material is
ingested and work is completed within timeframes, customers are advised and charged
appropriately for fixes.
· Maintain current clients & revenues by playing your part in ensuring the smooth running
ingest, adpro and maintaining the high standards of Quality Control and Customer Service.
Operational Efficiency
· Ensure low error rate – Check material is available for ingestion within SLA
· Always work efficiently and effectively, using correct workflow and work procedures
· Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed
escalation routes
· In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's
requirements.
· Executing the following tasks in a proficient manner: Ftp and nVerge administration;
Transcoding; QC and reporting; Digital File Review and Ingest; various post-production
techniques; other tasks that should become relevant to the role from time to time.
· Ensure you have the information and materials to complete the task to a satisfactory
quality within the given timeframe, if not then you must raise this with Traffic at the
earliest opportunity.
· Use all the technical tools efficiently and consistently and maintain an organized,
structured and repeatable workflow
· Follow Ingest Standard Operating Procedures
· Communicate promptly and courteously in a helpful and professional manner to Traffic
or other stakeholders.
· Ensuring that you maintain a customer-focused orientation at all times.
Documentation
· Issue a QC report for each clock on each order.
· Assist in creating and maintaining checklists and SOP's
· File a fault report for any software or hardware deficiency
· Understand that the Ingest department is part of a bigger chain of activities and
some flexibility may be needed to aid other departments in meeting their own
targets, whilst not compromising the aboveBe a part of a scheduled shift rotation
· Assignments as required and relevant by Management
· Achieve the KPIs

Requirements

Skills & Experience Needed
Ideally you would currently be working in production, broadcast engineering, video editing
or related industries
· A minimum of 3 years experience in Ingest/ Post production services.
· A background in advertising or media AV support is as knowledge of Broadcaster,
· Advertising and Post House operations or workflow is a advantage
· Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
· Good knowledge of broadcast file formats; MXF, MOV etc.
· Good knowledge of Adobe Premiere
· Basic understanding of Adobe Audition and audio editing software
· Good knowledge of Transcoders and File creation techniques
· Good Understanding of Containers, codecs and encoding techniques
Optional:
· Good knowledge of After Effects, Photoshop
o Editing toolkits, updating graphics, text layers
o Good knowledge of Adobe ecosystem
· Candidates must be eligible to work and live in the country of employment.