Account Manager - Customer Retention & Upselling | Remote

About this role

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.

What You’ll Do

• Manage a portfolio of existing customer accounts
• Conduct regular account reviews and customer check-ins
• Build relationships with key stakeholders
• Identify renewal risks and proactively resolve concerns
• Identify upsell and cross-sell opportunities
• Recommend additional products or services based on customer needs
• Coordinate internally to resolve customer issues
• Maintain accurate account notes, opportunities, and forecasts in the CRM
• Achieve retention and expansion revenue targets

Requirements

• 2+ years of account management, customer success, or sales experience

- Strong customer relationship-building skills

• Commercial mindset with experience identifying expansion opportunities
• Strong communication and problem-solving ability
• Experience working with CRM systems
• Comfortable managing multiple customer accounts simultaneously
• Results-driven and comfortable working against retention and revenue KPIs
• What Success Looks Like
• Strong customer retention and renewal rates
• Consistent upsell and cross-sell revenue
• Healthy, engaged customer relationships
• Early identification of at-risk accounts
• Accurate CRM and account forecasting
• Consistent achievement of expansion targets
• Interview Process
• Initial Screening Call
• Spark Hire Video Interview
• Recruiter Interview
• Client Interview
• Offer & Onboarding
• Apply Now

If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.

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