Greek General Process Leader

About this role

As a market-leading credit management company, our client has wide-ranging expertise in debt collection services, and does business in 24 countries in Europe plus Latin America with more than 10,000 experienced employees. Being a role model company within the industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management.

Being on a large transformation journey, our client is working on transforming and developing global back-office processes for all countries it operates in. As a Process Lead , you will become part of the team in Greece , shaping ways of working by helping their global and local organisation to implement the new working environment.

You will become part of a diverse team supporting and driving transformation towards new ways of working.

Your responsibilities will include:

• Actively participating in the discussions with stakeholders and development teams
• Evaluating business requirements, defining as is and to-be business processes
• Translating business needs into system features, user stories, testable acceptance criteria and tracking the progress of delivery

- Ensuring solutions meet business needs and requirements

• Configuring system, testing, documenting, and communicating results

Requirements

About you

• Experience in business requirements’ analysis and translation into system features
• Communication and documentation skills that enable clarity for the development teams
• Native Greek and strong English language skills (both oral and written)
• Agile mindset, ability to adapt to fast changes
• Debt collection knowledge and Stakeholder management
• Knowledge of JIRA and/or Confluence and BPMN

Benefits

What we offer

• Hybrid work arrangements allowing to combine work from home and office ( within Athens region )
• A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and growth opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably
• Rewards and recognition for individual contribution
• Competitive and experience based salary range
• Benefit package, including healthy environment, insurance, team building & sport activities etc.
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