Role signals
Customer support
About this role
Are you ready to join the German Customer Support Team of one of the biggest Betting companies in Greece and Germany ?
Are you fluent in German ?
Do you want to work with a youth team and become part of an awarded employer at its brand-new offices in Athens ?
If the answers are yes, then this opportunity is for you!
Responsibilities
- Provide outstanding customer service and technical support to betting platform users regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
- Build customer trust through empathetic personalized conversations
- Strive for first-call resolution and take true ownership of customer needs and issues
- Engage with clients in a friendly and professional manner, while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database
Requirements
- A qualified candidate for this role needs to have:
- Fluent in German (minimum level C1-C2, oral and written)
- Good command of English (minimum level B2, oral and written)
- Excellent communication skills and good troubleshooting and problem-solving skills
- Basic technical skills
- Ability to work in shifts and in a hybrid model (3:2)
- Based in Athens
- EU Passport
Benefits
- Competitive salary (14 salaries per year)
- Performance-based bonus
- Monthly meal vouchers prepaid card
- Modern, brand-new and awarded offices in Athens
- Hybrid model (3 days at the office, 2 days from home)
- Health insurance
- Equipment provided
- Paid training and development opportunities
- Multicultural and modern working environment