Freight Broker Agent

About this role

Freight Broker Summary

Essential Duties and Responsibilities

• Carrier Sourcing and Capacity Development
• Identify quality shippers looking for backhaul opportunities back to California near the San Joaquin Valley
• Secure additional backup carriers to cover volume increases, breakdowns, driver shortages, and last-minute cancellations.
• Source carriers through existing industry relationships, load boards, carrier databases, referrals, direct outreach, and regional trucking networks.
• Maintain regular communication with carrier owners, dispatchers, and drivers to strengthen long-term relationships.
• Continuously expand the carrier network to reduce reliance on any single carrier.
• Rate Negotiation and Cost Control
• Recommend contract, dedicated-lane, volume, or round-trip pricing arrangements when advantageous.
• Identify backhaul opportunities that may reduce the company’s overall transportation cost.
• Obtain management approval for rates that exceed established guidelines.
• Maintain accurate records of quoted, accepted, and historical carrier rates.
• Daily Load Coverage and Dispatch Coordination
• Monitor pickups and deliveries throughout the day.
• Communicate delays, breakdowns, cancellations, rejected loads, and other service issues immediately.
• Secure replacement trucks quickly when scheduled carriers cancel or fail to perform.
• Provide management with regular status reports showing dispatched, in-transit, delivered, delayed, and uncovered loads.
• Carrier Compliance and Risk Management
• Verify that every carrier is properly authorized, insured, and qualified before dispatch.
• Review carrier operating authority, safety history, insurance coverage, W-9 documentation, and required agreements.
• Confirm compliance with applicable FMCSA, Nevada, and California transportation requirements.
• Monitor carrier insurance expirations, authority status, safety concerns, and documentation deficiencies.
• Maintain organized and audit-ready electronic carrier files.
• Documentation and Payment Administration
• Track bills of lading, weight tickets, delivery receipts, proof of delivery, and other load documentation.
• Reconcile scheduled loads against completed deliveries.
• Investigate missing paperwork, mileage discrepancies, detention requests, accessorial charges, and carrier payment issues.
• Coordinate with accounting to ensure accurate and timely carrier payments.
• Maintain accurate records for prepaid carrier balances when applicable.
• Review prepaid amounts, completed loads, unused balances, and outstanding documentation each week.
• Help prevent duplicate payments, unauthorized charges, fraudulent carriers, and payment disputes.
• Carrier Performance Management
• Build professional, mutually beneficial relationships that encourage carriers to prioritize the company’s freight.

Required Qualifications

• At least three years of freight brokerage, dispatch, or transportation operations experience.
• Existing relationships with carriers operating in Nevada, California, or the Southwest are strongly preferred.
• Knowledge of carrier authority, insurance, FMCSA compliance, rate confirmations, bills of lading, proof-of-delivery documentation, and freight claims.
• Excellent telephone, negotiation, organization, and problem-solving skills.
• Ability to remain calm and effective when carriers cancel, trucks break down, or delivery schedules change.
• Ability to work independently, take ownership of the lane, and communicate effectively with management.
• Availability to address urgent early-morning, evening, or weekend transportation issues when required.
• Key Performance Indicators
• Performance will be evaluated using the following measures:
• Percentage of scheduled loads successfully covered.
• Number of missed, cancelled, or recovered loads.
• Average transportation cost per load and per ton.
• Frequency of last-minute capacity shortages.
• Documentation accuracy and timeliness.

The ideal candidate is persistent, persuasive, organized, and highly accountable. This person is comfortable making a large volume of carrier and shipper calls negotiating firmly, following up repeatedly, and responding quickly when a scheduled truck becomes unavailable.

• Compensation

Competitive base salary commensurate with experience, with the potential for performance-based incentive compensation tied to load coverage, service reliability, and carrier and shipper development,

• Equal Employment Opportunity

Company is an equal opportunity employer. Employment decisions are based on qualifications, merit, operational requirements, and business needs without regard to any status protected by applicable law.

• This position could possibly be remote depending on the circumstances.