About this role
We are looking for Service Desk Engineer (L1)
- Mandarin (Speaking, writing, Reading) with 3 to 5 years of experience.
Requirements
- Responsible for providing technical assistance and support related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- They must also be customer-oriented and patient to deal with difficult customers.
- The goal is to create value for clients that will help preserve the company’s reputation and business
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.