Technical Support

About this role

Job description:

• Provide first and second-level support for server, network, and system incidents.
• Monitor infrastructure components and respond to alerts and status changes.
• Assist in system backups, patch verification, and restore operations.
• Troubleshoot hardware and OS-level issues and escalate when necessary.
• Support Active Directory, file shares, and access permissions.
• Coordinate with vendors for equipment replacement or advanced support.
• Document incident resolutions and update knowledge base.
• Ensure service requests and incidents are resolved within agreed timelines.

Requirements

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Support or Infrastructure operations.
• Certifications in CompTIA A+, Network+, or equivalent are preferred.
• Working knowledge of server operating systems (Windows/Linux).
• Basic understanding of networking principles and device configurations.
• Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
• Good analytical, communication, and documentation skills.
• Ability to follow instructions and escalate issues appropriately.
• Can work FULLY ONSITE (Cubao)