Technical skills
IT supportCybersecurityTechnical writing
Methods
Agile
About this role
Job
Responsibilities
- Assist the IT PLM admin team with support of engineering applications such as ENOVIA, 3DX, and Cameo/Teamwork Cloud including patching, upgrades, and end-user support
- Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks
- Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements
- Provide quick and efficient support of incidents and outages
- Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project deliverables
- Work effectively with process owners and SMEs to understand business requirements
- Create/update support documentation, ensuring accuracy and appropriate detail
- Education
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or similar is required
- Position
Requirements
- 5+ years of experience with application and server administration (Windows/Linux)
- 5+ years of PLM system administration (Dassault Systèmes)
- Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.)
- Demonstrated teamwork and collaboration in a professional setting with the ability to work independently if needed
• Strong problem solving and critical thinking skills
- Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly. Patching as well.
- Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences
- Preferred
Skills
- Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.)
- Basic understanding of databases
- Red Hat Linux
- Matrix Query Language (MQL)