Tools

CRM

Methods

Revenue operations

Customer support

The Technical Engineering Coordinator is responsible for an efficient reporting system as well as the

delivery of effective technical training sessions to Boecker® internal and external clients.

The TEC assists in providing technical support to technicians, operations staff and clients, provides daily

reports to clients and inputs recommendations as deemed necessary for quick tracing and improving

service standards.

Boecker® Technical Engineering Coordinator is held accountable for the below job

 Implement the standards set in Boecker® Operations Manual.
 Review clients’ feedback and accordingly suggest improvements for reports and forms to Technical Engineering Senior Officer
 Handle efficient filing and electronic archiving systems.
 Update and follow up on the sanitation and proofing recommendations’ list delivered to clients.
 Cooperate with all Operations Units to improve the quality output of the operations.
 Prepare the call backs analysis on weekly basis.
 Assist the Technical Engineering Senior Officer in the preparation of suitable training materials.
 Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-
up action by the Technical Engineering Senior Officer
 Prepare Service Reports Report and other technical reports and send them to clients within
predefined deadlines.
 Prepare Audit files and documents of audited clients and keep them updated.
 Coordinate, advise and follow up with clients on sanitation and proofing recommendations.
 Represent Boecker® in exhibitions, forums, and other events.