IT Service and Support Engineer for Helpdesk - Office Based Umhlanga

About this role

The Opportunity

Ready to level up your IT career?

We’re on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action— solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily —this is for you.

What You’ll Be Doing

• Taking ownership of Level 3 escalations —diagnosing, troubleshooting, and resolving issues with confidence
• Managing ticket queues like a pro— meeting SLAs and keeping clients informed every step of the way
• Supporting the 1st and 2nd Line team when it matters most (especially during busy periods)
• Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
• Keeping documentation sharp, accurate, and always up to date
• Spotting trends, recurring issues, and contributing to continuous service improvements
• What You Bring
• Proven experience in an MSP environment (non-negotiable)

- A strong customer-first mindset—you genuinely care about outcomes

• Confidence communicating with users at all levels (from non-tech to technical stakeholders)
• The ability to prioritise, troubleshoot, and deliver under pressure
• A proactive, solutions-driven approach—you don’t wait, you act
• Strong organisational skills with the ability to juggle multiple priorities

Requirements

• Your Tech Toolkit
• You’ll need solid experience in:
• Microsoft Windows Server
• Windows 10/11
• Active Directory (user & group management)
• Microsoft 365 / Office 365 administration
• Networking fundamentals (DNS, DHCP, VLANs = a bonus)
• Bonus points if you’ve worked with:
• Microsoft Azure
• PSA tools (Autotask or similar)
• Backup & DR solutions (Veeam, Datto)
• MS-102 (Microsoft 365 Administrator)
• The Bottom Line
• We’re looking for someone who doesn’t just “do the job” —
• we want someone who owns it, improves it, and elevates it.
• If that sounds like you…
• Apply now and let’s build something great together.

Benefits

Why Join Growth Resourcing?

• Competitive salary with strong growth potential
• Be part of a scaling business backed by UK sales leaders
• Work in a high-performance, supportive environment
• Real career progression opportunities—we grow people, not just teams
• Learn fast, move fast, and make an impact from day one