1st Level Technical Support with German and English

About this role

Join a dynamic team providing professional technical support to corporate customers and end users through chat communication. You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction.

Handle customer queries via chat in a timely and professional manner

Identify and troubleshoot technical issues

Guide users through step-by-step solutions

Escalate unresolved issues when necessary

Maintain accurate records of customer interactions

Ensure high levels of customer satisfaction

Requirements

• Fluent German (C1) and good English (B2 or higher)
• Previous experience in a customer service or technical support role is a plus
• Strong typing skills and ability to manage multiple chat conversations at once

Excellent written communication skills

• Good problem-solving and critical thinking abilities
• Comfortable using digital tools and learning new systems quickly

Detail-oriented with strong organizational skills

• Team player with a customer-centric mindset
• Knowledge Base/Help Desk Portals

Benefits

Competitve Salary

Performance Bonus

Additional

Benefits

• Food vouchers
• Multisport card
• Additional health insurance