Quality Assurance Expert : Pietermaritzburg KZN

About this role

To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.

Requirements

Key Work Outputs & Accountabilities

• Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
• Continued communication and interaction with external clients.
• H&S Branch Audits – Pest Control.
• New Product trials.
• Internal Training and Customer Education.
• Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
• Assist in basic installations from time to time.
• Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
• Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
• Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
• Compile and communicate Monthly QA reports.
• Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
• Ensure the correct use of company Approved Product List (APL) and report on non-compliance.

Skills & Competencies

• Self-starter takes initiative

- Excellent communication skills

- Good planning, time management and organizational skills

• Good facilitation skills to drive long term development and capability
• Has ambition, perseverance is disciplined and goal focussed

- Good problem solving skills

• Good analytical skills with the ability to make business appropriate recommendations
• Collaborates well with others, building relationships to achieve team objectives
• Excellent time management
• Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike

Qualifications & Experience

• Matric
• Full NCPC
• Registered Pest Control Operator with P-Number
• Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
• Experience with Phosphine and Methyl Bromide Gas
• Above average Pest Control Product knowledge and Technical Skills.
• Computer Literate MS Office, Google
• Facilitator qualification would be advantages
• Competencies in line with WL2 requirement