Jr Executive / Executive - IT Application Support

About this role

Jr Executive / Executive

• Application Support

Location

• Goregaon W

Qualification - BSC.IT or Any graduate with Relevant Experience

Experience

• Freshers Willing to work in IT Application Support

Position Responsibilities /

Requirements

• The Analyst
• Business Operations is responsible for working within the Application support
• team to ensure the issues reported to him are resolved within the time specified. The
• successful candidate will demonstrate accountability, flexibility and adaptability to handle
• multiple and changing priorities and be able to successfully collaborate with other teams and
• stakeholders.
• The person will report to the Manager
• Application Support. The incumbent will have to
• work as part of a multi-functional team and this involves collaboration with the internal team
• and external stakeholders.

General Duties & Responsibilities

• ● Should be able to resolve the queries raised by the branches.

● Analyze business processes and requirements

• ● Create and maintain process documentation
• ● Conduct unit testing and troubleshooting

Key Deliverables

● Troubleshooting issues and providing solutions within the timeline

● Providing support to the in-house applications

● Should be a very strong team player

● Enhancing knowledge with self-learning abilities

● Should be able to maintain SLA

Core Competencies

● Should have basic SQL knowledge

● Ability to solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists

● Ability to think logically and troubleshoot issues

● Excellent interpersonal (verbal and written) communication skills are required to

support working in project environments that includes internal, external and customer

teams

Educational / Other Requirements

• ● Graduate Degree in Computer Science, Information Technology, BSC-IT
• ● Interim Excel knowledge (Pivot table, Vlookup, Import Range, Functions), Google
• sheets
• ● Must have SQL, MySQL knowledge
• ● 1 Year working experience
• Interested Candidates can share resume on below mentioned email
• email - alfeeya.siddiqui@rentokil-pci.com
• Contact - 9322881417