Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Tasks:
- Responding to customers via phone, chat, and e-mail (outbound and inbound).
- Support customers with travel difficulties.
- Change the reservation both in time and destination, change of personal data
- Advise partners on flights, products, prices, fares, rules, and online services
contributing to the success of our client.
- Dealing with cancellations and refunds
Requirements
Requirements
- Dutch C1 and English B2 (both spoken and written)
- Excellent technical skills (MS Office, Browsers, general computer skills)
- Positive energy, enjoy communicating with customers and colleagues
- Previous experience in Customer service, digital service platforms and CRM tools is
- an advantage
Benefits
What do we offer you?
- Work for the largest, well-known Trip.com company
- Salary: 9000 PLN gross monthly
- 1st contract – probation – 3 months (training is paid from day 1).
- Private medical care (Luxmed),
- Group insurance program, sports, and leisure program (My benefit),
- A very dynamic and international work environment with plenty of career
opportunities,
- Social activities, events, and celebrations,
- Multinational environment.