Technical skills
Data analysis
Role signals
SalesCustomer support
About the role
The job holder is to handle all sales support and customer service activities of assigned accounts. This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email.
Key responsibilities
- Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time
- Work with Sales to understand and execute pricing and supply and payment for each account
- Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents
- Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
- Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
- Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts
Requirements
About you
- Excellent interaction capabilities and a proactive communicator
- Diploma level and above
- Proactive and takes initiative to solve issues and deliver results
- Good customer service
- Willing to work in the maritime industry, supply chain or shipping with a sense of urgency, Good time management
- Experience in the marine industry is an advantage, but not mandatory
- Strong in Excel and other MS office applications
- Self-motivated, confident, able to work independently, and effective in communication
Benefits
- 21 days Annual Leave
- In house gymnasium
- In-house canteen
- Medical and dental cover for staffs and dependent
- Hand phone and laptop provided by company
- Company transport pick up at various MRT station (9 MRT station throughout Singapore)
Benefits
Chan Chee Meng