Event Operations Coordinator - Anti-Fraud

About this role

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Role Overview:

The Event Operations Coordinator – Anti-Fraud supports the Anti-Fraud team in executing investigations, documentation, and reporting related to fraud detection across events. This role focuses on data accuracy, case tracking, and administrative follow-up to ensure the smooth functioning of anti-fraud workflows and timely resolution of cases.

Key Responsibilities

• Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets.
• Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations.
• Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented.
• Prepare weekly and monthly fraud trends and KPI reports for management.
• Track investigation volumes, SLA compliance, and review accuracy metrics.
• Support daily investigations by performing manual reviews and identifying suspicious behavior.
• Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up.
• Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data and investigation materials.

Requirements

• Bachelor’s degree in Data Analytics, Cybersecurity, or a related field is preferred.
• 1–2 years of experience in operations, data entry, or fraud/risk support roles (ticketing experience is a plus).
• Strong organizational and documentation skills with high attention to detail.
• Proficient in spreadsheets (Google Sheets/Excel) and reporting tools.
• Basic understanding of fraud indicators and suspicious activity in digital systems.
• Excellent teamwork and communication skills.
• Ability to multitask and work efficiently under time constraints.