Customer Service Representative

About this role

Spiral Group is an automotive parts importer established for over 20 years. We supply major retailers around the country make it our goal to make it easy to upgrade and replace wheels.

We are now looking for proactive and positive customer service representatives to join our growing team. Customer service is important to us, so being willing to go out of your way to help find out the solution to problems and learn is important. You will be an integral part of the team, helping us provide a high standard of customer satisfaction and identify customer needs.

We're looking for problem solvers with excellent communication skills (written, verbal, and listening) and enjoy learning and providing a great customer experience. We will be providing training for all new employees; previous automotive experience is nice-to-have but not required. Benefits include a starting hourly salary of $16 plus bonus. Both part-time and full-time positions are available.

As a small, growing team there are many opportunities for growth and advancement, and on-the-job training will be provided.

What you will do

• Manage customer phone calls and provide technical and sales support
• Process orders, keep records of customer interactions, file documents, and assist with data entry and analysis

- Provide recommendations based on customer needs and requirements

• Identify customer needs to help improve customer experience

Requirements

• Excellent written and verbal communication skills. Must be able to effectively communicate to all levels of management and customers professionally.
• Automotive experience and expertise preferable but not required
• Professional appearance and a positive, problem-solving attitude
• High school degree or equivalent
• Must be computer literate (Microsoft Office (Excel, Word, Outlook), Google Chrome, Internet Explorer).
• Must speak fluent english
• Nice-to-haves
• Automotive enthusiast and mechanically inclined
• Previous customer support or service experience
• Willingness to work with a flexible schedule
• Bachelors degree or bachelors degree in progress
• Please apply at Open apply.workable.com/spiral-group/j/259ABB3AFB/apply/
• All applicants must provide documentation proving that they are eligible to work in the United States and may be asked to submit to a drug test and background check.