Collections Supervisor

About this role

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

Requirements

• ● Maximum of 3 years of experience.
• ● Contact customers via phone, email, or approved channels regarding overdue accounts.
• ● Explain outstanding balances, payment terms, and available repayment options clearly.
• ● Negotiate payment arrangements.
• ● Update customer records accurately in the system after each interaction.
• ● Follow approved scripts, compliance guidelines, and collection procedures.
• ● Handle customer inquiries, complaints, and escalations professionally.
• ● Achieve assigned collection targets and service KPIs.
• ● Escalate high-risk or complex cases to the supervisor when required.
• ● Maintain confidentiality and data privacy at all times.