Role signals
Customer support
About this role
Do you want to start a career in Customer Support for Social Media ?
Are you a fluent German speaker ?
We are looking for German Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career!
Responsibilities
What you will do
- Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
- Address issues via chat, email or phone channels, following operating procedures
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
Requirements
- Native/Fluent in German
- Good command of English (B1-B2 level)
- Tech-savvy and curious about new technologies mentality
- Excellent Verbal & written communication skills
- Ability to organize and follow up multiple tasks with accuracy and timeliness
Benefits
- Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
- Competitive monthly salary + 2 extra salaries per year
- Monthly Performance Bonus
- Health package
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with a relaxing break area
Only CVs in English will be reviewed.