Support Engineer (Technical)

Responsibilities

• Provide technical support to customers regarding various technical issues.
• Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat
• Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements.
• Conduct product trainings for customers and internal teams to promote understanding and usage of the products.
• Ensure quality assurance standards are met by testing new software releases and updates.
• Track and manage inventory levels of digital products, ensuring adequate stock levels and timely deliveries to customers.
• Handle equipment checkout and return processes, including scheduling and coordinating repairs and maintenance as needed.
• Perform other ad hoc tasks

Requirements

• Diploma in Audio Engineeering or related discipline.
• 4 years+ experience in Loudspeaker System & Digital Mixing Console.
• Ability to provide technical support and excellent customer service skills.
• Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com
• EA License No: 13C6305
• Reg. No.: R1981808

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