Delivery Manager (Portfolio)

About this role

99Bright Minds is hiring a CX Delivery Manager to build and run the Customer Experience programme portfolio for a leading multi-site consumer organization in Abu Dhabi. You will deliver network-wide CX initiatives, guard the delivery gates for new initiatives such as rebranding and new formats, check that what is built matches the designed experience, and run the CX governance model.

This is a 12-month contract role based in Abu Dhabi.

Requirements

Key responsibilities

• Build and maintain the CX programme portfolio: scope, schedule, cost, dependencies and status in one register.
• Run network-wide CX initiatives end to end (for example uniforms, scent, music and in-store elements), from scoping and supplier coordination through to implementation and close-out.
• Check CX conformity on initiatives in delivery: confirm what is built matches the design standard, and raise deviations before handover.
• Act as guardian of the delivery gates for new initiatives such as rebranding and new formats, with complete papers, evidence and entry and exit criteria.
• Run CX governance: department sprints and the CX Committee (calendar, agendas, papers, minutes and action follow-up).
• Track schedule adherence across the portfolio and escalate slippage early, with options.
• Coordinate with Operations, Build & Engineering and Marketing on implementation and site readiness.
• Track benefits and performance results from delivered initiatives.

Requirements

• 7+ years in Programme Management, Transformation or a Product Owner role.
• Has delivered a network-wide rollout of a physical or brand element (uniforms, signage, fit-out components or similar).
• Experience running quality or conformity control on build and rollout projects against a design or brand standard.
• Governance or secretariat experience, including preparing papers for executive forums.
• Strong portfolio, schedule, dependency and vendor management.
• Writes short, clear, decision-ready executive papers.
• Comfortable holding the process line when an initiative wants to skip a step.