Dutch Customer Support Agent - Braga

About this role

Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in Dutch (C2 Level or Native)
• Good knowledge of English (B2 level)
• Typing Speed: 25 words per minute
• Availability to work in rotating shifts

- Good computer skills

• Any kind of previous experience or contact with clients

- Excellent communication skills

- Good listening and empathy skills

- Good time management skills

• Team spirit and flexibility.

Benefits

• Competitive salary
• Meal vouchers
• Fixed-term, renewable employment contract
• Company events, and much more.