Technical skills
Data analysisTechnical writing
Tools
CRM
Methods
Revenue operations
Role signals
SalesCustomer supportLegal
About this role
Position Overview:
We are seeking a technically-minded Sales Assistant with expertise in customs clearance and logistics to support our growing operations in Brazil. The ideal candidate will have experience in the machinery, equipment, or AWP (Access Work Platform) industry, combined with strong sales coordination skills. This role requires fluency in English to facilitate seamless communication with our global supply chain partners.
Key Responsibilities
- Sales Support & Customer Service
- Process sales orders, prepare quotations, and track order fulfillment
- Maintain accurate customer records in CRM system
- Provide technical sales support for machinery/AWP products when needed
- Generate weekly sales reports and market intelligence updates
- Other sales support work
- Customs & Logistics Management
- Prepare and verify import/export documentation (commercial invoices, packing lists, certificates)
- Ensure full compliance with ANVISA, INMETRO and other Brazilian regulatory requirements
- Coordinate with freight forwarders and customs brokers to optimize clearance processes
- Track shipments and resolve any logistics delays or customs holdups
- Cross-functional Coordination
- Serve as liaison between Brazilian customers and international suppliers
- Communicate technical specifications and shipping requirements in English
- Support warranty claims and aftersales service coordination
Requirements
- 3+ years experience in sales support, preferably in machinery/equipment/AWP industry
- Working knowledge of Brazilian import regulations (NCM codes, II, IPI, ICMS taxes)
- Experience with Mercosur trade agreements and special import regimes (extariff, etc.)
- Fluent English (B2+ level) for international correspondence
- Proficient in MS Office (advanced Excel) and CRM systems
- Preferred:
- Technical understanding of construction equipment or aerial work platforms
- Familiarity with industrial parts/components terminology
- Experience using ERP systems for order management