Operations Support

About this role

Calling all truly AWESOME people!

About Stranger Soccer

Stranger Soccer ( www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play.

Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role

The selected candidate will support the License Owner in growing Stranger Soccer’s presence in Houston, Texas through operations support, customer engagement, and digital marketing activities.

Responsibilities

• Operations & Back-office Support
• Handle customer service inquiries and support day-to-day back-office operations
• Assist in general operational tasks and admin updates as needed
• Maintain availability and operational support within CST/CDT time zone
• Customer Communication
• Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications
• Ensure clear and consistent communication with users and players
• Social Media Support
• Create basic social media content (videos, posts, captions)
• Support posting and updating of social media accounts
• Assist in maintaining online presence and community engagement

Requirements

• Experience in operations, sales, marketing, or customer service is an advantage
• Basic knowledge of social media content creation and management

- Good English written and verbal communication skills

• Conversational to fluent Spanish proficiency (written and spoken)
• Responsible, responsive, detail-oriented, and team-oriented
• Interest in football is a BIG PLUS!
• Other Details
• The position is fully virtual
• Working hours will align with US Central Time (CST/CDT) operational needs.