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About this role
Medical Billing Manager – eClinicalWorks (eCW)
Serenity Healthcare
Location: Lehi, UT or Phoenix, AZ
Job Type: Full-Time
Department: Revenue Cycle Management
About the Role
Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.
eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.
If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.
What You'll Do
- Lead, coach, and develop a team of medical billing specialists
- Manage claim submission, payment posting, claims edits, and AR follow-up
- Serve as the escalation point for complex commercial payer and denial issues
- Identify denial root causes and implement corrective action plans
- Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
- Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.
Required Qualifications
- 5+ years of medical billing / revenue cycle management experience
- 2+ years of team leadership experience in a billing or RCM setting
- Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
- Strong background in commercial insurance billing, denials management, and appeals
- Experience with clearinghouse claim submission and rejections
- Proven ability to manage productivity, quality, and performance metrics
Preferred Qualifications
- Waystar or comparable clearinghouse/RCM platform experience
- Behavioral health, mental health, or specialty outpatient billing background
- Multi-site healthcare organization experience
- Third-party billing company or outsourced RCM experience
- Experience building denial/KPI dashboards and payer performance reports
- Why Join Serenity Healthcare
- Lead a growing revenue cycle team at a fast-growing healthcare organization
- High-visibility role with direct impact on reimbursement and company performance
- Opportunity to build and shape billing processes, not just maintain them
Keywords: medical billing manager, revenue cycle manager, eClinicalWorks, eCW, Waystar, healthcare billing, denials management, commercial insurance billing, RCM manager, claims manager, behavioral health billing, outpatient billing manager
- Apply now to join Serenity Healthcare's billing leadership team.
- Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.