Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is excited to offer an excellent opportunity for a Dutch Speaking Customer Service Agent to join a leading company in Sofia, Bulgaria. This position comes with a fully paid relocation package, allowing candidates to work in a dynamic and multicultural environment while advancing their customer service career.
Responsibilities
- Provide outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat.
- Assist customers with inquiries about products, orders, returns, and other service-related concerns.
- Resolve customer complaints effectively, ensuring a high level of satisfaction.
- Maintain accurate and detailed records of customer interactions within the CRM system.
- Collaborate with internal teams to enhance the overall customer experience.
- Participate in training and development sessions to improve both product knowledge and customer service skills.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer service or related roles is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency with customer service software and Microsoft Office applications.
- Detail-oriented and well-organized.
- Willingness to relocate to Sofia with relocation costs fully covered.
Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live