Hardware Preparation and Customer Returns Associate

About this role

Hardware Preparation & Returns Technician | Nottingham | CSY Retail Systems

Permanent | Full-time, on site | Competitive base salary

Fancy a role where you’re the engine room behind every installation, and your hands-on skills keep UK retailers up and running?

CSY Retail Systems is looking for a Hardware Preparation & Returns Technician to join our Nottingham team. You’ll support our installation and helpdesk teams by getting hardware ready before it goes out and dealing with it when it comes back.

Requirements

What you’ll be doing

• You’ll make sure the right kit is in the right place at the right time. That means:
• Making sure required equipment is available when installations are scheduled
• Setting up new hardware ready for installation and handing it over to the Installation Team
• Preparing hardware for customer returns
• Keeping hardware available for customer swapouts, and working with couriers to get it moving
• Repairing swapped hardware where appropriate
• Every smooth install and every swapout that reaches a customer on time starts with you.
• What you’ll bring
• Hands-on experience with PCs or IT hardware (EPOS experience is a bonus)
• A methodical, detail-focused approach, including accurate stock and equipment tracking
• Good organisation and the ability to prioritise against deadlines
• Clear, friendly communication with colleagues and couriers
• Fault-finding and repair skills, or the enthusiasm to learn them
• Bonus points if you’ve got:
• Retail or EPOS industry experience
• A background in warehouse, stock or logistics coordination

Benefits

Why CSY Retail Systems

Because great work deserves great rewards. Here’s what’s in it for you:

• Competitive base salary
• 25 days holiday, plus bank holidays and your birthday off
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development, and career progression across the ClearCourse Group

Ready to join us?

If you’re organised, practical and enjoy keeping things running smoothly behind the scenes, we want to hear from you.

Apply now and help power the future of retail, one swapout at a time.