Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is seeking a dedicated Czech Customer Support Consultant to join a dynamic team in Sofia. This opportunity offers fully paid relocation to Sofia, making it an excellent role for professionals looking to advance their career in customer support within an international environment. The role focuses on providing top-quality service to Czech-speaking clients while representing a reputable company.
Responsibilities
- Deliver exceptional customer support to Czech-speaking customers through various communication channels including phone, email, and chat.
- Resolve customer inquiries and issues related to products and services efficiently and accurately.
- Maintain up-to-date knowledge of company offerings to provide accurate information and troubleshooting advice.
- Document customer interactions and solutions in the CRM system.
- Collaborate with cross-functional teams to enhance customer service and satisfaction.
- Participate in training sessions and stay updated on industry trends and best practices.
- Ensure a positive and professional representation of the company brand at all times.
Requirements
- Fluency in Czech and good command of English is mandatory.
- Previous experience in customer support or a related role, preferably within a multinational company.
- Strong communication and problem-solving skills.
- Ability to handle challenging customer interactions with patience and professionalism.
- Willingness to relocate to Sofia with full relocation support provided.
- Proficiency with CRM software and customer service tools is preferred.
- Strong team orientation and the capability to work independently in a fast-paced environment.
Benefits
- Paid comprehensive training provided
- Secure job with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Choose from over 50 benefits and services
- Welcoming international work atmosphere
- Ongoing support and learning opportunities
- Bonuses for referring new employees
- Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)