MSP Team Lead

About this role

SWK Technologies is seeking an experienced Team Lead to oversee our Support Services team. This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients.

You will lead a team of IT professionals, manage client communications, drive process improvements, foster a positive team culture, and uphold best practices in customer support.

Qualifications

• Experience supporting Microsoft 365
• Strong knowledge of Azure, InTune, EntraID
• Experience with ticketing systems, specifically Halo PSA
• Experience troubleshooting printers and related hardware

- Strong written and verbal communication skills

• Proven leadership and IT support experience

As part of our remote-first team, you'll collaborate with talented technology professionals, participate in weekly tech discussions, contribute to service improvements, and help shape a culture of learning, teamwork, and innovation.

• Join SWK Technologies and make a meaningful impact on our team, our clients, and our continued growth.

Requirements

• Proven experience in a customer support management role within a technology or software organization
• Strong leadership skills with the ability to motivate and manage a team effectively
• Experience with support ticketing systems and CRM tools
• Ability to learn new processes quickly and identify areas of improvement
• Clear, articulate and concise communications both written and verbal

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home