Air Import Operations Specialist

About this role

Logika 4PL is a Greek international freight-forwarding and logistics provider delivering end-to-end transport, customs, warehousing, distribution, and supply-chain services across road, sea, and air. As part of a business built around operational reliability and responsive service, this role supports the smooth movement of international shipments while helping customers navigate complex import processes with confidence.

This position is ideal for someone who enjoys working in a fast-paced logistics environment where accuracy, coordination, and clear communication matter every day. As an Air Import Operations Specialist, you will play a central role in keeping air import shipments moving efficiently, working closely with internal and external partners to maintain service quality and resolve issues as they arise.

Responsibilities

• Coordinate international air import shipments from origin to final delivery.
• Communicate with airlines, agents, customs brokers, and customers.
• Prepare shipping documentation.
• Monitor shipment milestones.
• Resolve operational issues.
• Ensure excellent customer service.

Requirements

Required Qualifications

• At least 2 years of experience in air import operations within a freight forwarding company.
• Hands-on experience coordinating international air import shipments from origin to final delivery, including monitoring shipment milestones and resolving operational issues.
• Experience preparing and checking import documentation, including AWB, manifests, invoices, and packing lists.
• Experience coordinating customs clearance processes.
• Comfortable using a freight forwarding or transport management system and strong Microsoft Excel skills for daily operational work, reporting, and shipment tracking.
• Experience communicating with airlines, overseas agents, customs brokers, and customers.
• Fluency in Greek and professional working proficiency in English.
• Eligibility to work in Greece.

Preferred Qualifications

• Experience handling time-critical shipments.
• Familiarity with airline cargo portals, customs-related platforms, and document management systems.
• A strong customer service mindset and experience providing excellent customer service.