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About this role
Our client, founded in 2008, is an established international iGaming company operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine global scale with a strong, people-focused culture.
They are currently looking for a Danish-speaking Customer Support Specialist to join their Malta office.
This is not a routine customer service role. You will become a product expert across sportsbook and casino platforms and act as a key contact point for players, while gaining insight into how a global online business operates behind the scenes.
Key Responsibilities
- Handle customer communication via phone, live chat, and email
- Resolve queries efficiently and professionally
- Take ownership of complex cases and ensure full resolution
- Collaborate with internal teams and external providers
- Approve withdrawals and manage account-related processes
- Process KYC documentation and conduct enhanced due diligence when required
- Perform daily security and transaction monitoring checks
- Contribute to team KPIs and service level targets
- Provide feedback to improve systems, FAQs, and internal processes
- Support management with ad hoc analysis of customer behaviour and trends
Requirements
- Fluent Danish (written and spoken)
- Good English communication skills
- Willingness to work shifts
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Interest in sports and casino is an advantage
- Previous customer service experience is beneficial
Benefits
- Hybrid working model with flexibility
- Up to 40 days per year remote working from abroad
- Relocation package
- Performance-based bonus scheme
- International private health insurance
- Wellbeing allowance
- Home office setup bonus
- Weekly and quarterly team events
- Office breakfast (Tuesdays) and lunch (Mondays & Wednesdays)
If you are looking for international experience, industry knowledge, and strong career development while enjoying life in Malta, we encourage you to apply today.