Medical Receptionist

About this role

We are seeking a highly professional and client-focused Medical Receptionist to join our premium aesthetic clinic in Al Barsha 2, Dubai.

As the first point of contact for our clients, you will play a key role in delivering an exceptional patient experience. We are looking for someone with excellent interpersonal skills, a polished and well-groomed professional appearance, outstanding communication abilities, and a genuine passion for customer service.

Key Responsibilities

• Welcome and assist patients in a warm, courteous, and professional manner.
• Manage appointment scheduling, confirmations, and follow-ups.
• Answer phone calls, WhatsApp messages, and patient inquiries promptly.
• Register new patients and maintain accurate medical records.
• Coordinate with doctors, therapists, and clinic staff to ensure smooth daily operations.
• Process payments and issue invoices.
• Handle patient concerns professionally and escalate issues when necessary.
• Maintain the cleanliness and organization of the reception area.
• Assist with administrative duties and clinic documentation.
• Deliver a premium customer experience that reflects the clinic's high standards.

Requirements

• Previous experience as a Medical Receptionist, Front Desk Executive, or Receptionist in an aesthetic clinic or salon, dermatology clinic, cosmetic clinic, dental clinic, or healthcare facility is preferred.
• Excellent verbal and written English communication skills (additional languages are an advantage).
• Strong customer service and interpersonal skills.
• Professional, polished, and well-groomed presentation suitable for a luxury client-facing environment.
• Confident, approachable, and able to build rapport with patients.
• Strong organizational and multitasking abilities.
• Comfortable using appointment scheduling systems and Microsoft Office.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Benefits

• Competitive salary package.
• Employment Visa.
• Medical Insurance.
• Supportive and professional working environment.
• Career growth opportunities within a premium aesthetic clinic.