French Customer Service Representative - Porto

About this role

Are you a French speaker?

Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer questions and complaints, escalating when necessary.
• Process customer requests and provide accurate product or service information.
• Maintain and update customer records in CRM systems.
• Follow internal processes and service standards.
• Collaborate with colleagues to improve customer experience.
• Capture customer feedback to support continuous improvement.

Requirements

• Fluent French (spoken and written) and English (B2 or higher).
• At least 2 years of customer service experience.
• Experience with CRM systems; GDS knowledge is a plus but not required.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Strong problem-solving and analytical abilities

Benefits

• Competitive salary.
• Paid training.
• Career development opportunities.
• Employee referral program.
• Modern office environment in Porto