Hostess / Receptionist

About this role

The Female Receptionist / Hostess is the elegant ambassador and focal point of our luxury cafe. This role is paramount in creating a sophisticated first impression by managing the guest experience from arrival to departure. The ideal candidate will seamlessly handle reservations, control the dining flow, and maintain the impeccable standards of service and presentation expected in Riyadh's premium hospitality sector.

Responsibilities

• Deliver a warm, elegant, and professional welcome and farewell to all guests, creating an exceptional first and last impression.
• Manage table reservations and digital waitlist systems to optimize seating flow and minimize guest wait times.
• Handle all guest inquiries, booking requests, and special arrangements with polished etiquette and accuracy.
• Maintain an immaculate reception area, entrance, and waiting lounge while upholding impeccable personal grooming standards aligned with the luxury brand image.
• Coordinate seating distribution across the dining area, ensuring balanced table allocation among service staff and seamless handling of VIP arrivals, large groups, and special occasions.
• Proactively address guest concerns related to seating or reservations while serving as a knowledgeable brand and menu ambassador.
• Support management with light administrative tasks, including daily reservation sheets and guest correspondence filing.

Requirements

• A minimum of 1 year experience in a high-profile customer-facing role, such as a Hostess, Customer Service, Receptionist, or in luxury retail/hotel front office. Must possess an impeccable, elegant presentation and professional demeanor.
• Exceptional interpersonal and communication skills with polished telephone and email etiquette. Proficiency in managing digital reservation systems and multi-tasking in a fast-paced environment is essential.
• Fluency in English is mandatory for serving the diverse international clientele. Proficiency in Arabic is highly preferred (but not required) and will be viewed as a significant asset for local guest interaction.