Technical skills
SQLCI/CDAWSAzureCloud platformsDevOps
Role signals
Customer support
About this role
Technical
Skills
- Strong experience with Oracle databases, particularly in development and investigation tasks involving SQL and PL/SQL.
- Experience with continuous integration/continuous deployment (CI/CD) pipelines.
- Familiarity with cloud platforms (e.g., AWS, Azure) and microservices architecture.
- Proficient use of unit-level testing tools designed to test basic code assumptions as well as
- system-level testing tools.
- Previous experience in formal software development with a thorough understanding of software
- design, testing, and debugging methodologies.
- Experience with version control systems, particularly SVN (Subversion)
Key Responsibilities
- Support Service Level and Performance Level Agreements (SLA / PLA) for Client products.
- Troubleshoot and resolve customer issues related to software functionality, user access, and configuration.
- Document issues, troubleshooting steps, and resolutions in the customer support ticketing system.
- Work with clients to understand their software integration requirements and tailor solutions to meet those needs.
- Install, configure, and integrate software applications with client environments, including third party platforms.
- Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations.