Czech Speaking Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on delivering bespoke career solutions, and we are currently spearheading the search for a Czech Speaking Support Specialist position in Bulgaria to join a prestigious industry leader.

Job Overview

We are offering a unique opportunity for a dedicated professional to excel in the Customer Support Services industry within a dynamic, multicultural environment. If you are seeking premier jobs in Bulgaria, this role offers the perfect blend of career growth, international networking, and competitive financial rewards.

Key Responsibilities

• Act as the primary point of contact for clients, delivering high-quality assistance in the Customer Support Services sector.
• Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.
• Maintain detailed customer records and ensure that all service level agreements are consistently met.
• Collaborate with international teams to improve internal workflows and user experience standards.
• Provide proactive solutions to customer feedback, ensuring high levels of client satisfaction.
• Stay updated on product developments to provide accurate and technical guidance to our Czech-speaking user base.
• Contribute to a positive team culture while hitting individual and group performance KPIs.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Proven experience or a strong passion for the Customer Support Services industry.
• Excellent communication skills with a focus on empathy and professional problem-solving.
• Ability to relocate to Sofia, Bulgaria, and thrive in an international office environment.
• Strong digital literacy and the ability to navigate multiple support software platforms simultaneously.

Benefits

What We Offer

• Competitive Monthly Salary package tailored to your experience level.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.
• Attractive Monthly Performance Bonus to reward your commitment and excellence.
• €1,500 Signing Bonus (one-time) for all new hires joining our team.
• A vibrant professional community and career advancement opportunities across all our jobs in Bulgaria.
• Life in Bulgaria

Bulgaria offers an incredible lifestyle that balances vibrant urban living with rich historical charm and stunning natural landscapes. Known for its welcoming culture and Mediterranean-influenced weather, Bulgaria provides a perfect setting for expatriates looking to build a career in one of Europe’s fastest-growing business hubs.

By accepting this Czech Speaking Support Specialist position in Bulgaria, you will enjoy a high quality of life with an affordable cost of living. Whether you are exploring the delicious local cuisine, the thriving nightlife of Sofia, or the scenic mountain resorts, Bulgaria offers a unique lifestyle experience that makes these Czech-speaking jobs exceptionally attractive for those seeking both professional success and personal adventure.

How to Apply

If you are ready to take the next step in your career and join a world-class team, please click Apply Now to submit your application. We look forward to reviewing your credentials and discussing how you can succeed as a Czech Speaking Support Specialist in this exciting international role. Sincerely, The Recruitment Team at Mercier Consultancy Group.