About this role
At the moment Cross Border Talents is looking for German speakers to work for a worldwide top brand. Are you interested in moving abroad?
Your Role as a Customer Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database
- Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately
- Troubleshoot through the use of open questions, support documents, and system training
- Offer recommendations to common problems or frequently asked questions.
Requirements
- High School Diploma or Higher
- Native/Fluent German
- Good level of English, C1
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
Benefits
- 14 attractive salaries + performance bonus
- Accommodation in a great hotel for the first two weeks,
- Accomodation support
- Private Health Care
- 25 days annual leave per year
- Diverse and community minded organization
- Career-growth and lots of learning opportunities
- Working hours: 40h per week = is 8 hours per day / 5 days a week;