German-Speaking Customer Support Agent in Malta

About this role

Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.

This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.

Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.

Key Responsibilities

• Handle customer inquiries via chat, phone, and email
• Support customers with account questions, product or service issues, technical situations, and general inquiries
• Document customer cases accurately and thoroughly
• Identify patterns, recurring issues, and potential risks
• Share market feedback and customer insights with management
• Collaborate closely with internal teams to improve systems and processes
• Maintain professionalism and problem-solving skills in a fast-paced environment

Requirements

• Fluent German (spoken and written)

- Good English skills

• Minimum 1 year of customer support experience
• Interest or knowledge of the gaming/digital entertainment industry
• Comfortable working shifts, including weekdays and weekends

- Calm under pressure with strong communication skills

• Team-oriented and able to work in an international environment
• Responsible, proactive, and solution-focused mindset

Benefits

Career Growth

This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as:

• Specialist or senior support roles
• Operations
• Compliance & risk
• Commercial or product-related roles
• Team leadership and management

You’ll gain valuable international work experience and transferable skills in a high-growth industry.

Benefits

• Competitive salary
• Comprehensive benefits package
• International company environment
• Supportive, team-oriented culture
• Real responsibility from day one
• Multiple career paths and internal mobility

If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.