About this role
Your Role as a Customer Technical Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database
- Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately
- Troubleshoot through the use of open questions, support documents, and system training
- Offer recommendations to common problems or frequently asked questions.
Requirements
- Requirements for the Customer Technical Advisor:
- High School Diploma or Higher
- Native/Fluent French
- Good level of English, C1
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
Benefits
Cross Border Talent's Offer:
- Paid travel Expenses
- Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations
- Renewable contract of 12 months
- Health Coverage and Private Health Care
- Attractive Salary with performance bonus
- Working hours: 40h per week = is 8 hours per day / 5 days a week
- Greek lessons
- Free Real Estate Agency Fee