Technical skills
Data engineeringData analysisBusiness intelligenceNetworkingIT supportTechnical writing
Methods
Project management
About this role
Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.
This role is achieved through four stages:
- Data collection and interviews
- Runbook creation
- Runbook testing
- Governance
Requirements
- Understanding of Cloud technologies and migration methodologies
- Good knowledge of known virtualization platforms preferably vSphere, HyperV, and other platforms will be also considered.
- Good knowledge of known containerization platforms preferably OCP and other platforms will be also considered.
- Good Knowledge of enterprise IT architecture, for example, Storage and/or backup configuration and replication options, Different OS deployment and management techniques, and Network components and their configuration.
- Strong communication and collaboration skills
- Logical and design thinking
- Problem Solving skills
- Data modeling and Data visualization
- IT service management knowledge
- Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
- Experience with automated discovery tools e.g. Device 42, vRNI, etc .
- Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
- Experience in conducting workshops, and preparing migration strategies, migration plans, runbooks, and status reports.
- Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.
- Strong stakeholder management skills – and negotiation skills.
- Certification and Education
- Bachelor’s degree in computer science/information systems or equivalent.
- Preferred Data Engineering certificate(s)
- CCNA, network essentials, CompTIA Network+ or equivalent
- ITIL V3 and/or V4 Foundation
- Certified by one of the major cloud providers.
- Desirable skills and experience
- Experience in delivering engagements under PRINCE2, PMP, or TOGAF frameworks.
- Understanding of ITSM framework(s).
- Experience in presenting at a user group, trade show, or similar is highly desirable.