Client Manager

About this role

The Client Manager plays a key role in client success, overseeing the full requisition and consultant lifecycle while serving as the primary point of contact for clients, recruiters, and internal partners within their assigned portfolio.

This role drives effective requirement fulfillment and ensures a high-quality candidate and consultant experience aligned with client expectations. By leveraging data, maintaining program compliance, and partnering cross-functionally, the Client Manager strengthens client relationships, improves operational performance, and identifies opportunities for growth.

Core Job

Responsibilities

• Requirement Fulfillment Workflow
• Lead intake, qualification, and distribution of new requisitions (with Category Leader).
• Manage requisition statuses, priorities, and ensure client alignment.
• Submit candidates to client and coordinate candidate review/feedback.
• Oversee interview coordination with the client.
• Conduct interview preparation sessions and debriefs with candidates.
• Manage offer process with the Recruiter and/or the Category Leader.
• Track and report on pipeline health, submittal activity, and time-to-fill metrics.
• Consultant Lifecycle Management
• Oversee consultant onboarding, assignment, extensions, and offboarding.
• Conduct consultant check-ins with Hiring Manager/Program.
• As needed, collaborate with Client Partner on consultant performance & issue resolution.
• Program Performance & Management
• Ensure compliance with program requirements (e.g., fraud candidates, documentation standards, onboarding requirements, etc.).
• Track and report on program KPIs.
• Establish & expand influential relationships with the program and/or client.
• Collaborate with Client Partner to share account insights and identify opportunities for growth.

Qualifications

• 5 years of experience in staffing.
• Experience interfacing with external contacts.
• Ability to manage full-cycle requisition workflows, including intake, candidate submissions, interview coordination, and offer processes.
• Ability to work cross-functionally with recruiting teams, MSP contacts and/or hiring managers.
• Strong organizational and time-management skills, with the ability to determine priorities throughout the recruiting lifecycle.
• Excellent communication and interpersonal skills, with a focus on delivering a high-quality client and candidate experience.
• Proficiency with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS) preferred.
• Experience support enterprise technology industry clients, preferred

About Horizontal

At Horizontal, we deliver holistic, innovative solutions tailored for your technology, business strategy, creative and marketing needs via talent, team, and project solutions. Our vast expertise ensures flexible, diverse and tech-forward approaches that don’t just accomplish your unique goals but exceeds them. We live by five pillars: Collaboration, Greater Good, Integrity, Positive Energy, and Hustle.

Compensation

In this role, you'll enjoy a competitive base salary of $60,000-$100,000/year depending upon experience, along with a bonus paid quarterly. Our salary ranges are determined by role, level, and location.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Keywords: Client Manager, Staffing Client Manager, Client Services Manager, Client Engagement Manager, Account Manager, Staffing Account Manager, Client Relationship Manager

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.