Technical skills

AWSAzureCloud platforms

About this role

Respond to and document incoming support requests via phone, email, or ticketing system.

Troubleshoot and resolve basic hardware, software, network and user access related issues.
Escalate complex problems to higher-level support as needed.
Guide users through step-by-step solutions and provide clear instructions.
Log all interactions, resolutions, and follow-up actions in the service management system.
Adhere to established service desk procedures and performance objectives.
Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.

Requirements

Written and verbal communication
Entry Level
IPhone Mobile
Entry Level
Broad web browser proficiency
Entry Level
IT Hardware
Entry Level
Written and verbal communication
Entry Level
IPhone Mobile
Entry Level
Broad web browser proficiency
Entry Level
IT Hardware
Entry Level

Software / Tool Skills

Azure
Entry Level (1-3 Years)
Microsoft O365
Entry Level (1-3 Years)
ServiceNow
Entry Level (1-3 Years)
Windows OS
Entry Level (1-3 Years)

Mac Os

Entry Level (1-3 Years)

MS Teams

Entry Level (1-3 Years)

Outlook

Entry Level (1-3 Years)

Intune

Entry Level (1-3 Years)

Aws

Entry Level (1-3 Years)

OneDrive

Entry Level (1-3 Years)

Okta

Entry Level (1-3 Years)

Azure

Entry Level (1-3 Years)

Microsoft O365

Entry Level (1-3 Years)

ServiceNow

Entry Level (1-3 Years)

Windows OS

Entry Level (1-3 Years)

Mac Os

Entry Level (1-3 Years)

MS Teams

Entry Level (1-3 Years)

Outlook

Entry Level (1-3 Years)

Intune

Entry Level (1-3 Years)

Aws

Entry Level (1-3 Years)

OneDrive

Entry Level (1-3 Years)

Okta

Entry Level (1-3 Years)

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Open www.capgemini.com/us-en/about-us/who-we-are/